Support2018-09-08T19:32:53+00:00

Using Best Practice as a minimum standard.

Big Blue Rocket are a sales operation, working with experts to deliver an unrivaled portfolio of services, often working together. In order for our ethos to succeed, we have negotiated tight support contracts that leave no margin for error. What we have built behind us ensures that we can deliver excellence as standard. Our suppliers do not have an opportunity to leave a problem unresolved. The response and solution targets they must meet are written into a service agreement with us.

Contact our Support Team

The best way to deal with your query is to first of all email our support team, support@bigbluerocket.co.uk or complete the form on the right.  We will then carry out a first line diagnosis within two hours,we then  escalate the query to engineering or technical support almost immediately. The department then has a challenge to deliver a solution as quickly as possible.